Sales of products by LIVLAB

1. Offers

The offers are intended exclusively for consumers with a delivery address in a country where LIVLAB ensures the delivery via a transport provider. 

The products on offer on the website are only available while stocks last. In the case where payment has been made for an item that is no longer available, LIVLAB undertakes to refund the Customer within 15 days and to inform the Customer by email.

3. Pricing

Prices shown on the website or online store are final. They are guaranteed unless in the case of a typographical or print error. 

These prices exclude the delivery and packaging fee that remains the responsibility of the customer, except in the case of temporary or permanent special offer. 

Prices may be changed at any time without notice and in particular in case of change of fiscal or economic data. The items will be charged based on the actual price at the time of the order placement.

5. Invoice

The invoice will be sent to the email address specified when ordering. It will be written using the prevailing price at the time the order is placed. LIVLAB cannot be held responsible for input errors.

7. Right of withdrawal

The Customer has a period of 7 days from the date of delivery of the goods, to exercise the right of withdrawal of the order. LIVLAB extends the statutory period to 20 days. The postmark or the date of receipt of provision is the starting date of this period. 

The returnable goods are to be sent, in their original packing with batteries and user guides. 

Return costs are the responsibility of the Customer, unless LIVLAB has delivered a product that turns out to be damaged or different from item ordered. It is advisable to return your parcel with a tracking option. In case of dispute, it is your responsibility to prove that LIVLAB has received the parcel. To be accepted, any return must be beforehand indicated to the Customer service of LIVLAB at 

Once we receive your items, and found their perfect condition, we will reimburse your order by re-credit the card used to complete your order in a maximum period of 30 days 

Any claims made beyond this period of 20 days will be rejected. The right of withdrawal only applies to purchase orders placed on the website

9. Partie's obligation

When LIVLAB accepts an order, LIVLAB commits to selling and delivering the ordered products to the Customer according to the above terms and conditions. 

LIVLAB commits to checking that products conform to French regulations. 

The Customer commits to informing LIVLAB of an address to which the products can be delivered. Nominative information (name, address, phone number, email…) collected at the conclusion of the sales contract is mandatory. This information is indispensable for the processing and delivery of orders and issuing invoices. The lack of information will lead to the cancellation of the order. 

In case of error in the information provided, LIVLAB will not be held responsible for not delivering the product. In that case, the client remains responsible for payment. If the address provided is incomplete causing the impossibility of delivery by the transport provider, the Customer must pay transport charges for the delivery renewal.

11. Limitation of liability

LIVLAB may not be held liable for any indirect damages that might arise from the fact of purchasing the products.

13. Contact

SARL LIVLAB, 4 avenue du président Wilson 75008 Paris, France - SIRET 753 502 194 00016

14. Governing law and jurisdiction

The sales of products by LIVLAB are subject to the regulations concerning distance selling in force in France today. In the case of a purchase for export, it is up to the customer to check that the products are in accordance with the rules in force in the country concerned, whether in relation to taxes, statements or specific prohibitions. Any dispute in relation to the interpretation or application of these sales conditions shall be referred to the Paris courts.

2. Product information

Our products are described with the greatest possible accuracy. However, LIVLAB cannot be held responsible if errors or omissions have occurred in the presentation. 

Photographs of our products are only intended as an example. They, as well as the descriptive texts, are not part of the contract between LIVLAB and the Customer.

4. Payment

Products or services must be paid in Euros (€). Banking fees incurred for the payment, whatever the terms, will be borne by the Client. 

The delivered goods remain the property of LIVLAB until receipt of the payment. The transfer of risks takes place upon delivery of the goods. 

The only method of payment accepted is by credit card. (BLUE / VISA / MASTER CARD / AMERICAN EXPRESS).

6. Delivery

Any item in stock will be shipped within 1-3 business days. In all other cases, the Client will be informed by email when the items become available, which can take between 5 and 30 working days depending on the quantities ordered. 

All these time periods are indicative. Exceeding these deadlines shall in no case be used against LIVLAB nor give rise to a termination of the contract or to any compensation for damages. 

The choice of mode of transport will be made by LIVLAB. 

Transport risks are borne by LIVLAB as from leaving the warehouse. The customer must check the condition of the packaging and conformity of the articles delivered and immediately report any discrepancies to LIVLAB appropriate. Possible anomalies are to be reported on the delivery note presented by the carrier and must be addressed within 48 hours by e-mail to: 

If the delivery country is not part of the European Union, customs duties shall be borne by the recipient. LIVLAB has no control over these charges which are the sole responsibility of the Customer

8. Guarantee

The Customer benefits from the warranty against hidden defects. In the event that a manufacturing defect renders the Product unusable, the Customer may contact the LIVLAB After Sales Service at LIVLAB undertakes then to send to the customer, at its expense, a Product in good working order, which may be a replacement. Should the product be out of stock or impossible to repair, the Customer will be offered a replacement or refund of the initial Product. Any return of the product under the above warranty must be with the prior agreement of LIVLAB. 

The defective product must be returned in its original packaging, with all its parts and together with its accessories. Any product, which is incomplete, damaged and/or the original packaging of which has deteriorated, will not be taken back or exchanged within the framework of the warranty. All costs and risks involved with the return of the products are at the Buyer's expense. 

10. Confidentiality

The information collected by LIVLAB at the time of any order being placed by the Buyer is needed for the management of his order by LIVAB. In accordance with the French Data Protection Law nr 78-17 of 6 January 1978, the Buyer has the right to access, request the rectification of, oppose and request the deletion of the data concerning him held by Livab. 

If the Client wishes to exercise this right, he must write to LIVLAB, 4 avenue du President Wilson, 75008 Paris, France, indicating his name, surname and address. 

LIVLAB reserves the right to collect data on the Client by the use of cookies in order to improve the personalized service intended for the Internet user.

12. Miscellaneous

In the event that any provision(s) of these Terms and Conditions shall be held invalid or unenforceable by a court of competent jurisdiction or by any future legislative or administrative action, such holding or action shall not negate the validity or enforceability of any other provisions thereof. 

LIVLAB may not be held liable for non-performance of the contract in the event of a product being out of stock or unavailable, for force majeure, disturbance or partial or total strike in particular in relation to the postal services and means of transport and/or communications. 

For any information, question or claim, the customer can send an email to